Shipping Policy
Order Processing
Orders are typically processed within 1-5 business days after payment has been received and verified. Processing times may be longer during holidays, sales, or periods of high order volume.
Domestic Shipping - United States
Delivery times vary depending on the shipping method selected and destination. Estimated delivery times are provided as guidelines only and are not guaranteed. Once an order has been shipped, customers will receive tracking information when available.
International Shipping
International delivery times vary by country, customs processing, and local postal services. Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's government. Reyes Caps is not responsible for delays caused by customs clearance or international shipping carriers.
Shipping Rates
Shipping costs are calculated based on package weight, dimensions, destination, and selected shipping method. Promotional shipping offers, if any, are subject to change without notice.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If any incorrect or incomplete address is provided, shipping delays may occur. Reyes Caps is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, Reyes Caps is not responsible for lost, stolen, delayed, or damaged packages.
If a package is lost or damaged during transit, customers should contact the shipping carrier directly to file a claim. We will provide reasonable assistance when possible.
Delivery Delays
Delivery dates are estimates only. We are not responsible for shipping delays caused by:
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Weather conditions
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Natural Disasters
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Carrier service interruptions
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Customs inspections
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Incorrect shipping information
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Other circumstances beyond our control
Order Changes and Cancellations
Orders may only be modified or canceled before they have been processed for shipment. Once an order has been shipped, it cannot be cancelled or modified.